Shipping & Returns Policy

Shipping Policy

Processing Time

Orders are typically processed within 1–2 business days. You will receive an email confirmation once your order ships.

Domestic Shipping (United States)

• Standard Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days

Shipping costs are calculated at checkout based on your location and selected method.

International Shipping

We ship to select countries worldwide. International orders may be subject to customs duties and taxes (customer's responsibility). Delivery typically takes 10–21 business days.

Order Tracking

Once your order ships, you'll receive a tracking number via email.

Returns Policy

30-Day Return Window

If you're not completely satisfied, you may return eligible items within 30 days of the delivery date.

Eligibility

Items must be in original, unused condition in original packaging with proof of purchase.

How to Initiate a Return

Contact us at support@innolabdesign.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

Refunds

Once we receive and inspect your return, refunds are processed to the original payment method within 5–7 business days. Original shipping charges are non-refundable.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately with a photo and your order number. We will arrange a replacement or full refund at no cost to you.